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Home > FAQ
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| We accept the following credit cards: Visa, MasterCard, AMEX, Discover and Paypal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon when your order is placed. |
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
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| Please check your order carefully when it arrives. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. We will correct any fulfillment mistakes within 30 days. Please check your order carefully when it arrives. |
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Shipping Time -- Most orders are shipped within 2 - 3 days.Please allow extra time during a sale.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Karen Thomas only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. You will receive tracking information. Please keep that for future reference. Our method of shipping is USPS. We, unfortunately, do not offer same day shipping, UPS, FED EX or any other type of services. If you live outside the country we ship with the United States Post Office. A small flat-rate box is $35.95 and will hold 4lbs. It will hold smaller lighter-weight items (Pens, styluses, cheese knives, etc. It will not accommodate any bowls or larger items. A medium flat-rate box is $75.95 and will hold 20lbs. If your order will fit in a small box and you are charged for a larger box, you will be issued a refund.
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price |
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We do not sell wholesale.
We sell by quantity discount. The more you buy the more you sell. If something is on sale there will not be a lower price for any quantity.
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